olbwin Terms & Conditions

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" refers to the olbwin website, mobile-optimized site, and all associated services accessible at olbwin.cam and related domains.
• "Account" means the personal user account created by the Player upon registration, used to access the Platform and place bets.
• "Player" or "User" refers to any individual who registers for, accesses, or uses the olbwin Platform.
• "Bet" means a wager placed by a Player on any game, sporting event, or other outcome offered by the Platform, including but not limited to sportsbook markets, live casino games, slots, togel (Indonesia's traditional numbers lottery), crash games, and virtual sports.
• "Bonus" refers to any promotional credit, free bet, free spin, cashback, or other incentive provided by olbwin to Players, which is subject to specific wagering requirements and terms.
• "Deposit" means a transfer of funds from a Player to their olbwin Account via a supported payment method.
• "Withdrawal" means a transfer of funds from a Player's olbwin Account balance to their personal bank account, e-wallet, or other approved payout method.
• "KYC" (Know Your Customer) refers to the identity verification process required by olbwin to confirm the Player's identity, age, and residency status in compliance with anti-money laundering (AML) and responsible gaming regulations.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To register an Account and use the olbwin Platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age at the time of registration. olbwin strictly enforces this age restriction and will request government-issued identification during the KYC verification process.
• You must be a legal resident of Indonesia. Players residing in jurisdictions where online gambling is prohibited by law are not permitted to register or use the Platform.
• You must not be listed on any self-exclusion register, gambling exclusion list, or banned player database maintained by olbwin or any other operator.
• You must not be a director, officer, employee, consultant, or affiliate of olbwin or any of its partner companies, game providers, or payment processors.

2.2 Account Registration Process

When registering an Account on olbwin, you agree to:

• Provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and mobile phone number.
• Create a unique username and strong password. You are solely responsible for maintaining the confidentiality of your login credentials.
• Register only one Account per person. Multi-accounting (creating or operating multiple Accounts) is strictly prohibited and will result in immediate closure of all Accounts and forfeiture of all balances and winnings.
• Provide valid identity documents (government-issued ID card, passport, or driver's license) and proof of address (utility bill, bank statement) upon request during the KYC verification process.

2.3 Prohibited Jurisdictions and Persons

You may not register or use the Platform if:

• You reside in a jurisdiction where online gambling is illegal or restricted by law.
• You are subject to any legal incapacity or restriction that would prohibit you from entering into legally binding agreements.
• You have previously been excluded, suspended, or banned from olbwin or any other online gambling platform for fraud, bonus abuse, or breach of terms.

It is your sole responsibility to ensure that your use of the olbwin Platform complies with all applicable laws in your jurisdiction. olbwin accepts no liability for Players who access the Platform in breach of local laws.

3. Account Obligations and Security

3.1 Account Responsibility

You are solely responsible for all activity that occurs on your Account. This includes:

• All bets placed, deposits made, and withdrawals requested from your Account.
• All bonuses claimed and wagering requirements incurred.
• All communications sent from your Account to olbwin customer support or other Players.

If you suspect that your Account has been accessed by an unauthorised third party, you must notify olbwin customer support immediately. Failure to do so may result in the Player being held liable for all unauthorised activity.

3.2 Username and Password Security

You must keep your username, password, and any other login credentials strictly confidential. Do not share your login details with any third party, including friends, family members, or individuals claiming to be olbwin staff. olbwin staff will never request your password via email, live chat, or telephone.

3.3 KYC Verification

olbwin is required by law and industry regulations to verify the identity, age, and residency of all Players. Upon registration or at any time thereafter, olbwin may request that you provide:

• A clear, colour copy of a government-issued photo ID (KTP, passport, or driver's license).
• Proof of residential address dated within the last three months (utility bill, bank statement, or government correspondence).
• Proof of payment method ownership (bank statement or screenshot showing your name and account number).
• A selfie photograph holding your ID document and a handwritten note with the current date and "olbwin" written on it.

Your Account may be restricted or suspended until KYC verification is successfully completed. Withdrawals are prohibited from unverified Accounts. olbwin reserves the right to request additional documentation at any time if fraud, identity theft, or underage gambling is suspected.

3.4 Accuracy of Information

You warrant that all information provided during registration and KYC verification is true, accurate, and complete. If any of your personal details change (e.g., change of address, phone number, or email), you must update your Account information immediately via your account settings or by contacting customer support.

Providing false, misleading, or fraudulent information is a material breach of these Terms and will result in immediate Account closure, forfeiture of balances, and potential referral to law enforcement authorities.

4. Deposits, Withdrawals, and Payment Methods

4.1 Supported Payment Methods

olbwin supports a range of payment methods optimised for Indonesian Players, including:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and other major Indonesian banks.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Credit/Debit Cards: Visa and Mastercard (where available and subject to issuer approval).

All transactions are processed in Indonesian Rupiah (IDR). olbwin does not charge any deposit or withdrawal fees; however, your bank or payment provider may impose their own fees, which are beyond olbwin's control.

4.2 Deposit Rules

• The minimum deposit amount is Rp 20.000 per transaction. Maximum deposit limits vary by payment method and are displayed at the time of deposit.
• All deposits must be made from a bank account or e-wallet registered in your own name. Third-party deposits (deposits from an account not in your name) are strictly prohibited.
• If a third-party deposit is detected, olbwin reserves the right to reverse the transaction, suspend your Account, and return the funds to the original payment source.
• Deposit processing times vary by method: bank transfers are typically credited within 5–15 minutes during Indonesian banking hours (WIB); e-wallet deposits are instant.

4.3 Withdrawal Rules

• The minimum withdrawal amount is Rp 50.000 per transaction. There is no maximum withdrawal limit per transaction, but large withdrawals (over Rp 50.000.000) may be processed in multiple instalments at olbwin's discretion for security and fraud prevention purposes.
• All withdrawals must be made to a bank account or e-wallet registered in your own name that matches the name on your verified olbwin Account.
• You must complete KYC verification before your first withdrawal. Unverified Accounts cannot withdraw funds.
• Withdrawal processing times are typically 1–24 hours for verified Accounts. Bank transfer withdrawals may take an additional 1–3 business days depending on your bank's processing times.
• You must wager your deposited funds at least one time (1× turnover requirement) before withdrawing. This is an anti-money laundering measure. For example, if you deposit Rp 100.000, you must place at least Rp 100.000 in total bets before requesting a withdrawal.
• If you have an active bonus on your Account, you must either complete the bonus wagering requirements or forfeit the bonus before requesting a withdrawal.

4.4 Reversal of Transactions

olbwin reserves the right to reverse any deposit or withdrawal if:

• The transaction is suspected to be fraudulent or in violation of these Terms.
• The payment source is later reported as stolen, unauthorised, or subject to a chargeback request.
• The Player has provided false or misleading information during registration or KYC verification.

In such cases, olbwin will deduct the reversed amount from your Account balance. If your balance is insufficient, your Account will be suspended until the negative balance is resolved.

5. Bonuses and Promotions

5.1 General Bonus Terms

olbwin offers a variety of bonuses and promotional offers to Players, including welcome bonuses, reload bonuses, cashback offers, free spins, and loyalty rewards. All bonuses are subject to specific terms and conditions, which are displayed on the promotions page and must be read in full before claiming any bonus.

By claiming a bonus, you agree to the specific terms attached to that bonus in addition to these general Terms & Conditions.

5.2 Wagering Requirements

Most bonuses are subject to wagering requirements (also called "turnover requirements" or "playthrough requirements"). This means you must wager the bonus amount a specified number of times before the bonus and any associated winnings can be converted to withdrawable cash.

For example, if you claim a Rp 100.000 bonus with a 30× wagering requirement, you must place a total of Rp 3.000.000 in bets (Rp 100.000 × 30) before the bonus funds become withdrawable.

• Different games contribute different percentages toward wagering requirements. Slots typically contribute 100%; table games such as Blackjack and Roulette may contribute 10–20%; live dealer games may contribute 10% or be excluded entirely. Specific game contributions are listed in the bonus terms.
• Wagering requirements must be completed within the bonus validity period (typically 7–30 days from the date the bonus is credited). If the wagering requirement is not met within this period, the bonus and all associated winnings will be forfeited.
• Bets placed using your real-money balance will be deducted from your real-money balance first. Once your real-money balance is depleted, bets will be deducted from your bonus balance.

5.3 Maximum Bet with Active Bonus

While you have an active bonus on your Account, you are subject to a maximum bet limit per spin, hand, or round. The maximum bet limit is typically Rp 25.000 per bet unless otherwise stated in the specific bonus terms.

Exceeding the maximum bet limit while a bonus is active is considered bonus abuse and will result in forfeiture of the bonus and all associated winnings.

5.4 Bonus Abuse

olbwin has a zero-tolerance policy toward bonus abuse. The following actions are considered bonus abuse and will result in immediate Account closure and forfeiture of all funds:

• Creating multiple Accounts to claim the same bonus multiple times.
• Colluding with other Players to manipulate bonus outcomes (e.g., matched betting, arbitrage betting, or coordinated play in multiplayer games).
• Using automated software, bots, or scripts to place bets or exploit game features while a bonus is active.
• Placing bets on opposite outcomes in a game to guarantee bonus clearance with minimal risk (e.g., betting red and black simultaneously in Roulette).
• Depositing funds solely to claim a bonus, completing the wagering requirement with minimal actual gameplay, and immediately withdrawing.

5.5 Bonus Forfeiture

You may forfeit an active bonus at any time by contacting customer support. Once forfeited, the bonus funds and any winnings derived from that bonus will be removed from your Account immediately. Your real-money balance (if any) will remain unaffected.

6. Betting Rules and Responsible Conduct

6.1 General Betting Rules

• All bets are final once placed and cannot be cancelled, modified, or reversed except in cases of obvious technical error (e.g., incorrect odds displayed due to a system malfunction).
• olbwin reserves the right to void any bet if the outcome of the event is already known at the time the bet is placed (commonly called "late betting").
• In the event of a dispute regarding a bet result, olbwin's decision is final and binding. Disputes must be raised within 7 days of the bet settlement.
• For sportsbook markets, all bets are settled according to the official result declared by the relevant governing body (e.g., FIFA for international football, AFC for Asian tournaments, PSSI for BRI Liga 1).
• For live casino games, all results are determined by the live dealer and recorded on video. Video footage may be reviewed in the event of a dispute.
• For RNG-based games (slots, virtual sports, crash games), all outcomes are determined by certified random-number generators (RNGs) that are independently audited for fairness.

6.2 Prohibited Activities

The following activities are strictly prohibited on the olbwin Platform and will result in Account suspension, closure, and forfeiture of funds:

• Fraudulent Activity: Using stolen payment methods, fabricated documents, or false identity information.
• Collusion: Coordinating with other Players to manipulate game outcomes, share information, or gain an unfair advantage.
• Arbitrage Betting: Exploiting odds discrepancies across multiple platforms or markets to guarantee profit with no risk.
• Automated Betting: Using bots, scripts, or any automated software to place bets or interact with the Platform.
• Chip Dumping: Deliberately losing funds to another Player in multiplayer games such as Poker.
• Abuse of Technical Errors: Exploiting software bugs, display errors, or system malfunctions to gain an unfair advantage.

6.3 Fair Play and Integrity

olbwin is committed to maintaining a fair, secure, and transparent gaming environment for all Players. We reserve the right to investigate any Account or pattern of play that appears suspicious, including but not limited to:

• Unusual betting patterns or stake sizes inconsistent with normal recreational play.
• Consistently winning large amounts across multiple game types in a short period.
• Multiple Accounts originating from the same IP address, device, or payment method.

During an investigation, your Account may be temporarily suspended, and withdrawals may be frozen until the investigation is complete. If fraudulent activity is confirmed, your Account will be permanently closed and all funds forfeited.

7. Responsible Gaming and Player Protection

7.1 Commitment to Responsible Gaming

olbwin is committed to promoting responsible gaming and protecting Players from the risks associated with problem gambling. We provide a range of tools and resources to help Players stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits via your account settings.
• Loss Limits: Set maximum loss thresholds per session, day, or week.
• Session Time Reminders: Receive alerts after a specified period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the Platform for a cooling-off period.
• Reality Checks: Pop-up reminders displaying your session duration and net win/loss.

7.2 Self-Exclusion

If you feel that gambling is negatively impacting your life, you may request self-exclusion by contacting customer support. Self-exclusion periods range from 6 months to permanent exclusion. During the self-exclusion period:

• You will be unable to log in to your Account.
• You will not receive any promotional emails or communications from olbwin.
• Any pending bonuses will be forfeited.
• You will not be permitted to create a new Account or use any other Account on the Platform.

Self-exclusion requests are irreversible for the duration of the exclusion period. At the end of the period, your Account will not be automatically reactivated — you must contact customer support to request reactivation, and you may be required to undergo additional verification.

7.3 Underage Gambling

olbwin strictly prohibits underage gambling. Players under the age of 21 are not permitted to register, deposit, or play on the Platform. We employ industry-standard age verification measures during the KYC process. If we discover that a Player is under 21 years of age, the Account will be immediately closed, all funds forfeited, and the matter reported to the appropriate authorities.

7.4 Support Resources

If you or someone you know is struggling with problem gambling, we encourage you to seek help. Resources include:

• olbwin Customer Support: Available 24/7 via live chat. Our agents are trained to assist with responsible gaming concerns.
• International Support Organisations: Gamblers Anonymous, GamCare, BeGambleAware, and Gambling Therapy offer confidential support services.

For more information, visit our Responsible Gaming page.

8. Intellectual Property and License

8.1 Platform Ownership

All content, software, graphics, logos, trademarks, game interfaces, and other materials displayed on the olbwin Platform are the exclusive property of olbwin or its licensors and are protected by international copyright, trademark, and intellectual property laws.

8.2 Limited License

olbwin grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. You may not:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written permission.
• Reverse-engineer, decompile, or disassemble any software or game logic used on the Platform.
• Use the Platform for any commercial purpose, including operating a betting syndicate or on behalf of third parties.
• Frame, mirror, or scrape content from the Platform onto another website or application.

8.3 Trademarks

"olbwin" and the olbwin logo are registered trademarks. Unauthorised use of these trademarks is prohibited and may result in legal action.

9. Limitation of Liability and Disclaimers

9.1 Service Availability

While olbwin strives to provide uninterrupted service, we do not guarantee that the Platform will be available at all times. The Platform may be temporarily unavailable due to:

• Scheduled maintenance or system upgrades.
• Technical issues, server failures, or internet connectivity problems.
• Force majeure events (natural disasters, power outages, government actions, etc.).

olbwin is not liable for any losses arising from service interruptions, and bets placed during a technical malfunction may be voided at olbwin's discretion.

9.2 No Warranty

The olbwin Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. olbwin does not warrant that:

• The Platform will meet your expectations or requirements.
• The Platform will be error-free, secure, or free from viruses or malicious software.
• All game results will be accurate or that all bets will be settled correctly (although we make every reasonable effort to ensure accuracy).

9.3 Limitation of Liability

To the fullest extent permitted by law, olbwin, its directors, officers, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to:

• Loss of profits, revenue, or winnings.
• Loss of data or corruption of Account information.
• Personal injury or emotional distress resulting from gambling activity.

olbwin's total liability to you for any claim arising from your use of the Platform shall not exceed the total amount deposited into your Account in the 30 days preceding the claim.

9.4 Third-Party Services

The olbwin Platform integrates third-party services including game providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) and payment processors. olbwin is not responsible for the performance, accuracy, or security of third-party services. Any issues with third-party games or payments should be reported to olbwin customer support, and we will liaise with the third party on your behalf.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms & Conditions are governed by and construed in accordance with international online gaming regulations and the laws applicable to the jurisdiction in which olbwin is licensed and regulated. Where conflicts arise between local laws and these Terms, these Terms shall prevail to the fullest extent permitted by law.

10.2 Dispute Resolution Process

If you have a complaint or dispute regarding your olbwin Account, bet settlement, or any other aspect of the Platform, you must follow this escalation process:

1. Contact Customer Support: All disputes must first be raised with olbwin customer support via live chat or email ([email protected]). Our team will investigate your complaint and respond within 7 business days.
2. Escalation to Management: If you are not satisfied with the initial response, you may request escalation to the olbwin management team. Management will review the case and provide a final decision within 14 business days.
3. Independent Arbitration: If the dispute remains unresolved, either party may refer the matter to an independent Alternative Dispute Resolution (ADR) service. The decision of the ADR service shall be binding on both parties.

10.3 Class Action Waiver

You agree that any dispute with olbwin will be resolved on an individual basis and not as part of a class action, collective action, or representative proceeding. You waive your right to participate in any class action lawsuit against olbwin.

11. Amendments to Terms and Account Termination

11.1 Amendments

olbwin reserves the right to amend, modify, or update these Terms & Conditions at any time. When material changes are made, we will notify Players via email and/or a prominent notice on the Platform. The "Last Updated" date at the top of this document will reflect the most recent revision.

Continued use of the Platform after amendments have been posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using the Platform immediately and may request Account closure.

11.2 Account Closure by Player

You may close your Account at any time by contacting customer support. Upon closure:

• Any remaining real-money balance will be returned to you via your registered withdrawal method, subject to standard withdrawal processing times and KYC verification.
• Any active bonuses will be forfeited.
• You will no longer receive promotional communications from olbwin.

11.3 Account Termination by olbwin

olbwin reserves the right to suspend or permanently close your Account at any time, with or without notice, if:

• You breach any provision of these Terms & Conditions.
• We suspect fraudulent activity, bonus abuse, or collusion.
• You provide false or misleading information during registration or KYC verification.
• You engage in abusive, threatening, or inappropriate behaviour toward olbwin staff or other Players.
• Your Account remains dormant (no login activity) for more than 12 consecutive months.

If your Account is closed for breach of Terms, olbwin reserves the right to forfeit any remaining balance and void all pending bets and bonuses.

11.4 Dormant Accounts

If your Account remains inactive (no login, deposit, or bet activity) for more than 12 months, olbwin may classify it as a dormant Account. Dormant Accounts may be subject to a monthly maintenance fee of Rp 50.000, deducted from your Account balance. If your balance reaches zero, the Account may be closed. You will be notified by email before any dormancy fee is applied.

12. Miscellaneous Provisions

12.1 Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

12.2 Entire Agreement

These Terms & Conditions, together with the Privacy Policy, Responsible Gaming Policy, and any applicable bonus terms, constitute the entire agreement between you and olbwin regarding your use of the Platform. These Terms supersede any prior agreements, representations, or understandings, whether written or oral.

12.3 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without prior written consent from olbwin. olbwin may assign or transfer its rights and obligations under these Terms to any third party without your consent, provided that such assignment does not materially diminish your rights as a Player.

12.4 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact olbwin customer support:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform. Indonesian-speaking agents available 08:00–24:00 WIB.